1. Our statement of privacy practice
We are not in the business of selling personal information collected by Us from You. We use Your information to services your requests; process payments; communicate with you about regarding the Products or Orders and promotional offers regarding the Products; generally maintain Your accounts with us, display content such as wish lists and customer reviews and recommend products that might be of interest to You; and try to enhance Your overall experience on the Platform.
2. Type of information collected
Information shared during account creation. Information that You may provide to Us, voluntarily, while registering on Our Platform and/or purchasing Products. This includes the information that TAAG collects from You:
(a) when You register on the Platform, such as your name, electronic mail address, phone number, location, orders and other details; and
(b) information related to the manner and mode of payments usually adopted by You on the Platform, including details of Your bank account, credit card and debit card
Information automatically collected. TAAG may automatically receive and record on its server logs details relating to Your access or use Our Platform, including but not limited to, Your location, information about Your internet connection and mobile device, Internet Protocol address, cookie information, web beacon information and details of the web pages You visit, etc. Further, TAAG may also collect information about Your preferences and settings such as time zone and language, Your searches and the results You selected from the search and Your transactional information.
Transaction Information. We collect transaction details related to Your use of the Platform while purchasing Products, including the type of service requested, date and time the service was provided, amount charged, order(s) placed, personal and sensitive information the transactions pursuant to purchase of Products and other related transaction details. We may access information for data caching to make the Platform faster.
3. Collection and use of information
The information gathered by TAAG as specified in Clause 2, may be used for the following purposes:
- to provide, maintain, develop, protect and improve the Platform and Products offered for sale on the Platform, manage Your account, etc.;
- to understand Your preferences and to enhance and customize Your experience of using the Platform;
to respond to Your comments, reviews and questions and provide better service;
- to carry out TAAG’s obligations and enforce TAAG’s rights arising from any contracts entered into between You and TAAG, including collection of amounts;
- to communicate important notices or changes in the Products or services provided by TAAG on the Platform, use of the Platform and the terms/policies which govern the relationship between You and TAAG;
- for internal purposes such as auditing, data analysis and research relating to the Products purchased by You, either directly by TAAG or through ITC;
- with Your consent, for promotion and marketing purposes by TAAG and/or ITC;
- for sharing such information with any third party, including any service providers and any associated entities of TAAG, in the course of providing or enabling sale of Products through the Platform; and
- for any other purpose with Your consent.
4. Transparency and Choice
Your acknowledgement. All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/ genuineness/ misrepresentation/ fraud/ negligence, etc. of the information disclosed shall lie on TAAG nor will TAAG in any way be responsible to verify any information obtained from You.
Withdraw consent. You may choose to withdraw Your consent provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to email@example.com. In case You do not provide or later on withdrawing Your consent, We reserve the option to not sell or offer to sell any Products, for which the said information was sought on the Platform.
Cookies. You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of Our services may not function properly if your cookies are disabled. For example, we may not remember your food preferences.
5. Collection of Information by Third-Party Sites and Advertisers
TAAG hereby expressly disclaims all liabilities with respect to the manner in which the Third Party Site collects and/or uses Your information. On Our Platform, there may be third parties who advertise their products and/or services. Such third parties may place or recognize a unique "cookie" on Your browser and may use information about Your visits to Our Platform and other websites in order to provide advertisements about goods and services of interest to You. We shall, in no event, be liable for any unauthorized or unlawful disclosures of Your personal information made by advertisers, who are not subject to Our control.
6. Disclosure to Third Parties
TAAG may need to disclose Your information, if required to do so by law and if such action is necessary inter-alia to:
(a) comply with a legal obligation;
(c) protect the personal safety of TAAG, the Users, or any person, in an emergency; and
(d) protect TAAG from incurring any legal liability. In such an event TAAG shall be under no obligation to inform You or seek Your approval or consent.
TAAG shall be at liberty to disclose Your information to:
(i) Sellers to facilitate the sale of Products through the Platform; and
Any content or personal information that you share or upload on the publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by other users.
TAAG may disclose or transfer Your information (personal or otherwise) to any third party if TAAG sells, transfers or divests all or a portion of TAAG’s business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding. Such third parties shall be contractually bound to not disclose further, any personal information disclosed to them.
TAAG shall take reasonable steps to help protect Your rights of privacy and Your information (personal or otherwise) in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with the applicable laws. When payment card account information is being transmitted on or through the Platform, it will be protected by encryption technology. You expressly consent to the sharing of Your information with third party service providers, including payment gateways, to process payments and manage payment card information. TAAG does not itself store Your payment card account information, and does not have direct control over or responsibility for Your payment card account information. Hence, TAAG cannot guarantee that transmissions of Your payment card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by TAAG or TAAG’s third party service providers. TAAG assumes no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third party access, or other causes beyond its control. You play an important role in keeping Your personal information secure. You shall not share Your user name, password, or other security information for Your account with anyone.
8. Public Posts
9. User Discretion
You may opt out of receiving promotional emails from TAAG by following the instructions in those emails. If You opt out, TAAG may still send You non-promotional emails, such as emails about the Products and Your account.
Cookie choices. Most web browsers are set to accept cookies by default. If You prefer, You can usually choose to set Your browser to remove or reject cookies. If You choose to remove or reject cookies, this could affect certain features or any services provided on the Platform.
Should You desire to opt out of disclosing Your information to TAAG, TAAG requests You to close Your User account and stop accessing the Platform and purchasing any Products on the Platform. Thereafter, TAAG may delete Your information (personal or otherwise) or de-identify it so that it is anonymous and not attributable to You.
ITC Limited has also adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of personal information. ITC Limited uses the personal information only for the purpose for which the same has been furnished. ITC Limited does not retain information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for audit purposes. In such cases also, confidentiality of such information is maintained.
1. Collection Of Information And Use
The Personal Information or Sensitive Personal Data or Information which You may provide to the Platform and/or which We may collect as part of the information provided is or could be the following: Name, Address, Contact Number, Email id.
We may also collect information or Personal Information to track User behavior and preferences for internal analytics of all Users of the Website. We may also use your information:
(i) to evaluate your eligibility for certain types of offers, products or services;
(ii) to perform analytics and conduct customer research, including general market research or surveying our customers' needs and opinions on specific issues, generating sales and traffic patterns, and to analyze advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible).
This Personal Information or Sensitive Personal Data or Information is collected through the use of server log files and tracking technologies to analyze certain types of technical information.
We may combine Your Personal Information or Sensitive Personal Data or Information, other information and information collected from tracking technologies and aggregate it with information collected from other Users using our Website to attempt to provide You with the Services and a better experience on the Website.
You understand, agree and acknowledge that our collection, storage and processing of your Personal Information or Sensitive Personal Data or Information is for a lawful purpose connected with a function or activity of the Website. You hereby consent to the collection, storage, use, disclosure, transfer, of the Personal Information or Sensitive Personal Data or Information by Platform for the purposes set out herein. You further understand, agree and acknowledge that Your Personal Information which is classified as Sensitive Personal Data or Information as per applicable laws is considered necessary for the Website to provide various services to You and for Your usage of the Website and other services provided in relation to it and you affirmatively consent to its collection, storage, transfer and processing.
2. Compliance With Laws And Law Enforcement
ITC will cooperate with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will also disclose any information including Sensitive Personal Data or Information about You to government and law enforcement agencies without your permission as we, in our sole discretion, believe necessary or appropriate to respond to valid claims and legal process, to protect the property and rights of Platform or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. Platform may also provide Your Personal Information including Sensitive Personal Data or Information to various governmental authorities including tax authorities upon any demand or request from them.
3. Email Policies
4. Data Security
We understand the importance of data security and we want your user experience with us to be as safe as possible. We have implemented reasonable safeguards and precautions to protect Your Personal Information or Sensitive Personal Data or Information, including technical and organizational measures against unauthorized access, improper use, alteration, unlawful use, accidental loss etc.
We have adopted reasonable security practices and procedure and We maintain technical and organizational security measures and procedures to protect the security of Your Personal Information or Sensitive Personal Data or Information, which are consistent with measures used by other similar Websites.
Please understand that, while we strive to protect Your Personal Information or Sensitive Personal Data or Information against potential risks and exposures, there is no absolute security in the online sphere. Hence, we ask you to support our IT security efforts by not disclosing any of Your Personal Information or Sensitive Personal Data or Information data on our Website that is particularly sensitive or not required in the specific context.
5. Data Retention
We retain Personal Information or Sensitive Personal Data or Information only for as long as We believe it to be necessary for purposes set out herein for which the Personal Information or Sensitive Personal Data or Information was collected, subject to any legal requirements for the data to be retained for longer periods of time.
6. Deleting Your Information
If You wish to have the Personal Information or Sensitive Personal Data or Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page.
We are concerned about safeguarding the confidentiality of your information. The Website uses commercially reasonable security practices and procedures designed to help keep your Personal Information or Sensitive Personal Data or Information safe. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to initiate processes with respect to the Services.
Your information may be transferred to or may be maintained on computers, computer systems and computer resources located outside of Your state or country where the privacy laws may be different as those where you live.
9. Contact Us
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Rules framed thereunder, the name and contact details of the Grievance Officer are provided below:-
Email id: firstname.lastname@example.org
Phone no.: 1800 425 44444444
between 9 AM to 5 PM (on all working days).
- A consumer may create a basket for themselves from any part of ITCstore.in
- To avail a subscription discount, the consumer must adhere to the norms which are decided and set for this facility
a. There is a minimum count of baskets that a consumer must order
b. The subscription basket will not allow a consumer to make less than 3 count of basket deliveries and therefore any options suggesting otherwise will not be made visible or accessible.
c. There is a discount slab basis the order placed by the consumer. This discount is calculated as per 1 order cycle which is to repeat a minimum of 3 times. The slabs are:
|S No||Frequency or Count of deliveries||1 Basket Bill Value (INR)||% Discount|
|1||(Minimum) 3||300 - 699||7%|
|2||(Minimum) 3||700 - 999||10%|
|3||(Minimum) 3||1000 - 1999||15%|
|4||(Minimum) 3||2000 and above||20%|
- The subscription will be submitted for confirmation only once the payment for the complete subscription has been made.
- The consumer will not be able to make any changes to the subscription once it is confirmed
- The consumer may pause the subscription, no more than two times. Once the consumer selects to pause the subscription, all subsequent deliveries will be halted till the time the consumers un-paused the subscription.
- The pricing of the items purchased under subscription may be void of any store discount. The discount applicable on the subscription will be basis point 2(c) under “Subscription”.
- Subscription can be cancelled once a minimum of 3 subscriptions have been delivered.
- Cancellation of subscription will also account for a cancellation of the discount offered on the subscription
- Upon cancellation, ITCstore will take 7 – 9 working days to refund the due amount
- The due amount will be reversed to the source from which the payment came in