• These terms and conditions apply to ITC e-Store Gift Cards ("Gift Cards") issued by QwikCilver Solutions Private Limited ("QwikCilver"). QwikCilver is a private limited company organized under the laws of India and is the issuer of Gift Cards.
  • Your purchase or use of Gift Card constitutes your agreement to follow and be bound by these terms and conditions, as updated or modified from time to time.
  • Gift Cards may only be redeemed toward the purchase of eligible products on itcstore.in. Purchases are deducted from the redeemer's Magic Box Account Balance.
  • Any unused balance will remain associated with the redeemer's ITC e-Store account and applied to purchases in order of earliest expiration date.
  • If a purchase exceeds the redeemer's Magic Box Cash balance, the remaining amount must be paid with by credit card, net banking or debit card. No fees or charges apply to Gift Cards.
  • QwikCilver may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase or use.
  • Every holder of Gift Cards shall be required to add the value stored on such Gift Card into the ITC e-Store Magic Box Account as a pre-requisite to the redemption of the Gift Cards. The loading of the Gift card onto the ITC e-Store Magic Box Account shall constitute a registration of the User
  • Multiple Gift Cards can be added into the ITC e-Store Magic Box Account
  • The User agrees and understands that the ITC e-Store Gift Card is a prepaid payment Instrument regulated by Reserve Bank of India. Under the applicable laws, Technobubble Innovation Labs Pvt Ltd / Qwikcilver may be required to share the details of ITC e-Store Gift Card holder/ redeemer of the ITC e-Store Gift Cards and/or any other information with relation to the redemption of the ITC e-Store Gift Cards and/or transaction undertaken using the ITC e-Store Gift Cards with RBI or such statutory authorities. Technobubble Innovation Labs Pvt Ltd / Qwikcilver may contact the User /redeemer of the ITC e-Store Gift Cards for any such information. By Registering the ITC e-Store Gift Card, the User explicitly gives his permission for the usage of his personal information in the manner set out herein above
  • Qwikcilver is not responsible if a Gift Card is lost, stolen, destroyed or used without permission as Gift Card is a Bearer Instrument. ITC e-STORE will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on itcstore.com. In such cases, the balance on the ITC e-Store Gift Card shall be credited back to the same source from where payments were received after due verification
  • Qwikcilver reserves the right to change these Gift Card terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law
  • Gift Cards, including any unused Gift Card balances, expire one year from the date of issuance.
  • Gift Cards may only be purchased in denominations ranging from Rs. 50 to Rs. 10,000, or such other limits as QwikCilver may determine.
  • Gift Cards cannot be used to purchase other gift cards.
  • Gift Cards cannot be reloaded or redeemed for cash.
  • Unused Gift Card balances associated with an ITC e-Store Magic Box account may not be transferred to another ITC e-Store Magic Box account.
  • The User may request for the revalidation of the expired ITC e-Store Gift Card. Upon receipt of such request the gift card may be revalidated after due verification and maybe subject to additional terms and conditions
  • No interest will be payable by QwikCilver on any Gift Card or Gift Card balance. QwikCilver makes no representation or warranty that www.itcstore.in will always be accessible without interruption.
  • Qwikcilver Contact Information. Customer Service contact number: 1800 102 4438. Website address: www.qwikcilver.com
  • The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request the gift card may be revalidated after due verification and maybe subject to additional terms and conditions.
  • ITC e-Store shall honour and consider requests for blocking of Gift Cards only from users who have registered in accordance with the terms above
  • Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.qwikcilver.com/grievance-policy/
  • Qwikcilver Solutions Private Limited (Qwikcilver) has filed an application with regulatory authorities to consolidate into its parent Pine Labs Private Limited (Pine Labs). On receipt of the approval, the business will get consolidated into a single entity, i.e. Pine Labs and Pine Labs will thereafter honour all valid prepaid gift cards and undertake any other card issuer obligations previously being undertaken by Qwikcilver. There will be no change to your ITC e-Store Gift Card, issued by Qwikcilver (Co-branded with Technobubble Innovation Labs Pvt Ltd), in any manner, such as its use, acceptance, validity, redemption and user experience. Status quo will prevail over the existing valid prepaid gift card balances and no deduction or changes will be made thereto in any manner whatsoever.

Magic Points Terms & Conditions

  • Magic Points is an incentive program run by ITC store for their customers.
  • The Magic points is provided at the sole discretion of the ITC store team.
  • The Magic Points is directly credited to the Magic Box account of ITC store registered customers
  • Magic points will be valid for 365 days from the day its credited to the Magic box.
  • Magic Points can be used to purchase products only on ITC STORE.IN
  • Magic points will be credited once the product is successfully delivered to the customer.
  • Magic points cannot be reloaded or redeemed for cash
  • Magic Points cannot be transferred from one Magic Box account of customer to another.
  • In case of product missing / return or damaged then the magic points will be adjusted from the Magic box automatically
  • ITC store has the right to block the account of customers in case any fraud is detected in the Magic Points loaded in customers Magic Box account
  • ITC store deservers to alter, update, revise the terms and conditions at their own discretion.
  • In case cashback is given to the customer, then 10% of the refund value will be redeemed against the cashback given.

Refund in Magic Box Program

  • These terms and conditions apply to ITC Store Refundsissued by QwikCilver Solutions Private Limited ("QwikCilver"). QwikCilver is a private limited company organized under the laws of India and is the issuer of Refunds.
  • Your use of Refunds constitutes your agreement to follow and be bound by these terms and conditions, as updated or modified from time to time.
  • Refunds can only be redeemed toward the purchase of eligible products on in. using the Magic Box Account. Purchases are deducted from the redeemer's Magic Box Account Balance.
  • Any unused balance will remain associated with the redeemer's ITC e-Store Magic Box account and applied to purchases in order of earliest expiration date.
  • If a purchase exceeds the redeemer's Magic Box Cash balance, the remaining amount must be paid with by credit card, net banking or debit card. No fees or charges apply to Refunds.
  • QwikCilver may provide Refund Beneficiaries with information about the redemption status of Refunds that they receive or use.
  • Every refund will be directly added to the Magic Box account of the customer after due verification procedures by ITC store.
  • The User agrees and understands that the ITC Store Refund is a prepaid payment Instrument regulated by Reserve Bank of India. Under the applicable laws, Technobubble Innovation Labs Pvt Ltd / Qwikcilver may be required to share thedetails of ITC Refund holder/ redeemer of the ITC Refund program and/or any other information with relation to the redemption of the ITC Store Refund value and/or transaction undertaken using the ITC Store Refund with RBI or such statutory authorities. Technobubble Innovation Labs Pvt Ltd / Qwikcilver may contact the User /redeemer of the ITC Refund beneficiary for any such information. ByRegistering for Refund into Magic Box account, the User explicitly gives his permission for the usage of his personal information in the manner set out herein above
  • Qwikcilver is not responsible if refund value is lost, stolen, destroyed or used without permission as Refund is a Bearer Instrument. ITC Storewill have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Refund is redeemed and/or used to make purchases on com. In such cases, the balance on the ITC e-Store Refund shall be credited back to the same source from where payments were received after due verification
  • Qwikcilver reserves the right to change these Refundterms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law
  • Refund including any unused Gift Card balances, expire one year from the date of issuance.
  • Refundmay only be purchased in denominations ranging from Rs. 50 to Rs. 10,000, or such other limits as QwikCilver may determine.
  • Refund cannot be reloaded or redeemed for cash.
  • Unused Refund balances associated with an ITC Store Magic Box account may not be transferred to another ITC e-Store Magic Box account.
  • The User may request for the revalidation of the expired ITC Refund value. Upon receipt of such request the refund may be revalidated after due verification and maybe subject to additional terms and conditions
  • No interest will be payable by QwikCilver on any Refund or Refund balance. QwikCilver makes no representation or warranty that itcstore.inwill always be accessible without interruption.
  • Qwikcilver Contact Information. Customer Service contact number: 1800 102 4438. Website address: qwikcilver.com
  • ITC e-Store shall honour and consider requests for blocking of Refund Cards only from users who have registered in accordance with the terms above
  • Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability relatedaspects at https://www.qwikcilver.com/grievance-policy/
  • Qwikcilver Solutions Private Limited (Qwikcilver) has filed an application with regulatory authorities to consolidate into its parent Pine Labs Private Limited (Pine Labs). On receipt of the approval, the business will get consolidated into a single entity, i.e. Pine Labs and Pine Labs will thereafter honour all valid Refunds and undertake any other refund issuer obligations previously being undertaken by Qwikcilver. There will be no change to your ITC Store Refund, issued by Qwikcilver (Co-branded with Technobubble Innovation Labs Pvt Ltd), in any manner, such as its use, acceptance, validity, redemption and user experience. Status quo will prevail over the existing valid prepaid gift card balances and no deduction or changes will be made thereto in any manner whatsoever.
  • Refund will be initiated only once the product is returned to ITC Store Warehouse
  • Refunds will be processed by following below conditions
    • A - Any product returned which was bought using Magic box as a mode of payment then the refund amount will be added back to the magic box within 24 to 48 hours after the refund is inspected.
    • B - Any product returns which was bought using Magic box and other mode of payments then the refund would be processed and initiated to the Magic box& Other mode of payments based on consumer choice.

Refund Process

  • Customer requests for a refund when Order Not Delivered/Item has not delivered/Damaged Item received, then the refund would be considered and processed by Technobuble team post validation/inspection.
  • ITC Technobubble reserves the right, at its sole discretion on refunds.

 

Technobubble team gives following options to the customers

Option 1 - Refund back into customers bank Account (This will take10-12 days to reflect in account)

Option 2 - Refund into the customers Magic Box Account. (Amount will reflect immediately)

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