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FAQ's

What are Magic Points?

Magic Box is a Wallet/Container of Stored value which is used for purchasing products on itcstore.in. The technology support for the Magic Box Program is provided by Qwikcilver.

How is the Magic Box Account Created?

As and when you register on itcstore.in website, a Magic Box Account is created with registered email address and phone number.

What stored value features will be available for you in the Magic Box Account?

1. Add Gift card 2. Refund 3. Magic Points.

Can the value in the Magic Box account be converted into Cash?

No.

Can you choose to delete their Magic Box Account once created?

No.

Can the existing Magic Box Account be transferred other users?

No.

Is there a validity for the Magic Box Account?

Validity will vary for every Gift Card, Refunds and Magic Points inside the Magic Box Account. Expired value of the Gift Card, Refund and Magic box will be automatically reduced from the Magic Box.

How many Magic Box Accounts can be created per user/customer?

One Per email id and Phone number - one Magic Box Account is created.

Whom can you reach out to in case you are unable to access the Stored value in the Magic Box?

Please reach out to our customer care team. Telephone no - 1800-120-6682 and mail id – support@itcstore.in.

Can you purchase any product from itcstore.in with the stored value inside the Magic Box Account balance?

Yes.

Can the Magic Box Account balance be used to purchase other ITC products like ITC hotels, Wills Lifestyle etc?

No. The Magic Box account balance can be used to purchase products only on itcstore.in.

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